Return Policy

In-Studio and Online Purchases

Items purchased in our Colorado Springs studio or through our online shop may be returned within 14 days of purchase for store credit. Items must be in original, unused condition and accompanied by a receipt. We do not offer cash refunds or exchanges on furniture or décor purchases.

The following items are final sale and not eligible for return:

• Wallpaper
• Custom-ordered furniture
• Special-order items
• Lighting that has been installed
• Textiles that have been cut
• Sale and clearance items

Custom and Trade Orders

All custom furniture orders and trade vendor sourcing are final sale. Because these items are ordered specifically for your project, cancellations are not accepted once an order has been placed with the vendor.

Damaged or Defective Items

If an item arrives damaged or is found to be defective, please contact us within 5 business days of receipt at jen@oakloominteriors.com with photos of the damage. We will work with you and the vendor to resolve the issue as quickly as possible.

Design Services

 Fees paid for design consultations and À La Carte services are non-refundable once the service has been rendered. If you need to reschedule an appointment, please provide at least 24 hours notice.